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Computer Technician

Karls Technology has an immediate opportunity for a Computer Technician to join our team. Have a purpose, help people get connected in this time of technology expansion with Karls Technology. Excellent career opportunities, flexible working hours and locations, some work can be done from home (telecommute).

A Computer Technician position at Karls Technology is a mixture of a help desk technician, computer hardware technician, desktop support technician and remote support agent. We have various IT practices under one roof so we all wear a lot of different hats.

A Computer Technician will install, troubleshoot, service and repair personal computers, network equipment such as servers, routers, switches, cables and related network hardware. Instructs users in the use of personal computers and networks. We use an appropriate ticketing system to track work (Freshdesk).

We are looking to hire three Computer Technicians immediately. This is primarily an entry to mid level position but if you are the right candidate we could fill another advanced level position. We are willing to train the right type of candidate to become an advanced level computer systems engineer. We are looking for people that have the ability to work independently with minimal supervision. This role requires the candidate to be accountable for working quickly and efficiently to provide industry-leading response time. Absolute, must-have qualifications are: personable phone presence, ability to stay organized, make good judgments, and follow up as promised/required.

Duties and Essential Job Functions:
Ability to work with various team members, including more senior level resources to negotiate and coordinate schedules with the technical resources and clients.
This position will demand respect from the team and clients, and will require an aggressive and confident personality.
Skills in organization and communications are not a clich here, they are an absolutely must to be successful.
Create tickets for reported incidents and service requests, and work to schedule and escalate the ticket in an efficient manner.
Need the ability to contact 3rd party vendors to coordinate onsite visits and/or phone calls to assist in resolving vendor-responsible issues.
Keep client documentation and Work Order Ticket system updated should new information be captured while assisting with the scheduling of the incident/request.
Occasional ability to work beyond normal hours during critical impact events.
Self-managing is another absolute must attribute. You will not be micro-managed, so you need to be self-motivated and understand the business and instinctively know what needs to be done to keep busy, productive, and keep customers happy. There would be training, obviously, but as the role matures, this will be required.

Technical Requirements:
Applicants with technical backgrounds will be given priority response. Understanding of Help Desk ticketing software and workflows (we use Freshdesk), CompTIA A+ and/or Network+, MCP (or higher) certifications.

Karls Technology is currently 9 employees strong with various practices under one roof: IT Services (Field Engineering and Help Desk), Development (Websites, SEO, SEM, SQL, Programming), Telephony Services (VOIP and Cabling), and Help Desk services (We support several medium sized businesses as their helpdesk).

We truly want our employees to ultimately retire with us as we encourage growth, certifications, training, and changes in career path within the organization. With the various practices within Karls Technology, there are many opportunities for growth and advancement; however, we'd like this hire to commit to this role for at least 1 year as to develop and document the role, processes, workflows, etc.

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